Frequently asked questions
Everything about ordering, payment, delivery and returns at SBC Store. Can’t find your answer? We’re a call or message away.
Orders & Payment
How do I enter a shipping address?
At checkout, fill in the shipping address fields. If you are signed in, you can save addresses under My Account → Addresses so they auto-fill next time.
Do I need an account to place an order?
No — you can check out as a guest. Creating an account, though, lets you track orders, save addresses and use your wishlist.
When will my card be charged?
Payment is taken when you place the order, through our secure payment partner RazorPay (cards, Google Pay and UPI).
Why was my card declined?
Common reasons are an incorrect card detail, insufficient balance, or your bank blocking an online transaction. Try another card, Google Pay or UPI, or contact your bank. If it still fails, get in touch and we will help.
Will I get a GST invoice?
Yes. GST is applied as required by law and a tax invoice is provided for your order.
Shipping & Tracking
What shipping methods are available?
We deliver across India through trusted courier partners. Qualifying bulk school and office orders may ship free.
How long will it take to get my package?
In-stock items are usually dispatched promptly and typically arrive within about 7 business days, depending on your location. Delivery timelines are indicative.
How do I track my order?
Use our Track Your Order page with your order number and email, or sign in and open Orders in My Account.
Returns & Refunds
Can I return an item?
Yes, if it is defective, damaged in shipping, missing, or the wrong item. Raise a request within 7 days of delivery. Items must be returned in new condition with original packaging.
How are refunds paid?
Approved refunds go back to your original payment method via RazorPay. Your bank may take a few business days to reflect the amount.
Bulk & Help
Do you take bulk or institutional orders?
Yes — schools, offices and institutions get competitive pricing and personal assistance. Use the Bulk Orders page to request a quote.
Who should I contact for any query?
Call us on 0824-4286777 or 8722035777, email [email protected], or use the Contact page. We are glad to help.
Still have a question?
Our team in Mangaluru is happy to help with anything.